A wireless service provider wanted to improve the customer service experience for its customers. While they had begun collecting and organizing performance statistics and network utilization data, the overwhelming volume of data and prolonged data analysis intervals prevented the company from comprehensively understanding the network performance and evaluation of its data services.
With terabyte volumes of usage data associated with the customer experience and some anecodotal information, the wireless company engaged Prio’s experts to help them better understand how their customers were utilizing their network. By deploying the Prio Enterprise Transformation Suite (ETS) solution, the client saw immediate improvements in data gathering and analysis.
The Prio team went to work with the client to create a design blueprint for success. Upon completion of a design, Prio developed and proofed the prototype, and defined reporting metrics. This proof of concept was then modified in a series of rapid iterations to gain valuable insights to finalize the design for production-ready deployment.
The progression from prototype to production was accomplished in under 80 hours, and reduced the client’s data analysis interval from days to hours. Working with the Prio team, the client more fully and deeply understands the customer experience through a comprehensive, robust and timely data analysis.