A wireless mobile video service provider was interested in better managing video experiences for their customers. However, the highly sensitive nature of streaming video data and the magnitude of customer experiences was preventing the client from fully understanding the true performance of its wireless video network. Moreover, the client wanted an evaluation of its underlying data services to help with content revenue settlement accounting.
Prio was challenged to improve the video analysis turnaround and extraction of meaningful customer experience data and impairment statistics and production reporting to help expose the true customer experience. The Prio team went to work with the client to determine a blueprint for success – a comprehensive approach to understanding the customer video experience.
With the design conceptualized, Prio developed and proofed a prototype and defined the video reporting metrics. This proof of concept was then modified in a series of iterations necessary to finalize the initial deployment to the production environment.